Building Advocacy for Mobility: How to Build Mobile Champions out of Reluctant Adopters

With the rapid rate at which mobile technology has grown and integrated itself into our daily lives, it’s no wonder companies across varying industries continuously adopt new innovations to improve business efficiencies. Due to cost and complexity, the Post-Acute healthcare industry has not availed itself in mass to the benefits of going mobile.

HME Providers, in particular, are still relying on outdated paper-based systems to manage daily logistics. These processes can cost healthcare organizations a significant amount of time and money to maintain, file and keep track of hard copies of pertinent documents, such as patient records. However, transferring operational practices to a mobile logistics workflow solution can help providers reduce overhead costs, maintain compliance, focus on patient care, and provide transparency to the logistics “black-hole” many experience.

As an organization, half the battle of adopting any new technology is convincing your employees to make it part of their daily routines. Utilizing a mobile solution eliminates a portion of the learning curve since the software is implemented on consumer iOS and Android devices. To conquer the rest of the battle, though, consider these five tips when deploying a mobile platform within your organization.

  1. Explain the value of mobility

Often times, individuals are reluctant to adopting new innovations because they don’t understand the value it will play in their lives. Detailing the benefits of mobility, such as fewer write-offs, reduced overtime hours and increased productivity levels, underscores why the transition is necessary for the overall health of the organization.

  1. Teach them how to use the technology

Instead of an hour-long how-to seminar, invest time throughout the implementation process to teach individuals how to best utilize the mobile platform to their advantage.  Focusing hands-on training to their area of expertise will allow team members to appreciate how the software can positively impact their role and area of responsibility.

  1. Open your door for questions

Rolling out a new operational system that differs from what your employees are used to will come with a multitude of questions. Start by conducting a hands-on training session to listen to their feedback and continue to keep your door open to questions.  In addition to asking questions, the team may have valuable input into how the software can be used and/or enhanced to help the business in other areas allowing for additional return on investment (ROI).

  1. Encourage adoption by using the software yourself

Lead by example.  Utilize the software yourself to demonstrate the importance of the new initiative.  Sign up for additional training sessions offered for the product and attend these with your team. Daily use of the product will validate that the software is an integral part of the business.

  1. Incentivize your employees

People are creatures of habit often preferring to stick with what they know.  If all else fails and you’re experiencing low adoption rates, incentivize your employees to learn the technology. This will help push them along in the learning process and ultimately get you to your end goal faster.

Mobile workflow platforms are still fairly new within the healthcare industry, so providers using paper-based systems are not too far behind. However, those who have adopted the technology are experiencing significant advantages compared to their competitors. To ensure you also have an edge up on the competition, it may be time to start rolling out a mobile logistics solution within your organization and stay ahead of the game.

By: Cora Forgeng, Director – Program Management