ServiceACE is a mobile field service management application that allows service-driven companies to streamline their mobile workforce operations and capture new service revenue opportunities. ServiceACE enables field service organizations to evolve from a cost center to a strategic asset by helping them improve productivity, fix problems right the first time, meet schedule commitments and open new avenues to revenue generation.
ServiceACE provides workflows to automate all facets of mobile field service including work order management, scheduling and dispatch (including GPS-based turn-by-turn driving directions), inventory management, asset management, contract and warranty management, and payment processing. ServiceACE encompasses the daily tasks of a field service technician including:
- Mobile download of work orders
- Work order management with turn-by-turn driving directions and automatic vehicle location
- Immediate access to installation and troubleshooting data
- Parts and inventory tracking
- Warranty tracking
- Invoice creation and printing
- Signature capture
- Payment processing including credit card swipe
- Dynamic schedule adjustments
- 2-way messaging
- End-of-day operations and uploads
- Reporting and analytics
With ready-to-use workflows and our VisualACE™ Business Process Designer, ServiceACE can be tailored to meet your company's unique and changing business requirements. Built on Apacheta's leading mobile architecture, ServiceACE provides built-in analytics for performance measurement, secure and reliable communication, granular over-the-air download of new tasks and workflows, and simple integration with common back-end systems such as dispatch and scheduling software or parts management systems.
