ServiceACE™ is a comprehensive and flexible mobile field service application to automate break-fix and preventative maintenance operations. It implements industry best practices that can be quickly tailored to your unique business processes, making ServiceACE the fastest and most cost effective way to streamline your field service business.
ServiceACE Benefits:
- Eliminate paper-based operations
- Increase technician productivity
- Fix problems during the first visit
- Meet and exceed service commitments
- Streamline operations
- Increase customer satisfaction
- Capture new revenue opportunities
ServiceACE Features:
- Work order management including dynamic scheduling and dispatch, real-time communication of work orders and status, and customer information and service history
- Work tracking including parts and inventory, timestamp and geocode of service events and GPS tracking
- Customer approval of completed work with signature capture
- Take pictures of equipment for condition reports
- Messaging and alerts
- Online and offline operation
- Windows and Android on rugged, smartphone and tablet devices
The ServiceACE mobile application connects readily to your existing service dispatch and work management systems to provide a complete end-to-end solution. In addition, the optional Apacheta Management Center for Field Service can be added to ServiceACE to automate your back-end dispatch and scheduling operations to manage your master data, enter service orders, schedule work orders, manage your dispatch operations, send and receive messages, and map and track your employees.
ServiceACE can be deployed on-premise or in the cloud using our SaaS offering, Apacheta Online and has automated break-fix and preventative maintenance operations for customers such as Bally Technologies, BellTV, BranchServ and others.
